One address for everything — support, bug reports, billing, feature requests, press: support@cronalive.com.
Replies usually come within one business day. There is no ticket system and no chatbot: you are writing to the people who build the service.
Check status.cronalive.com first — it runs outside our main infrastructure, so it stays up when we do not. If the incident is already there, we are on it.
What helps us answer in one round instead of four:
Please don't send ping URLs, API keys or project ping keys: anyone holding those can write to your checks. We never need them to investigate.
Payments are processed by Paddle as merchant of record, so your invoice and card statement carry their name. Write to us for anything about your plan, an invoice or a refund — see the Refund Policy for what we refund and how quickly. You can also reach Paddle directly through their buyer support at paddle.net.
Found a vulnerability? Email the same address with SECURITY in the subject line and we will get back to you quickly. Please give us a reasonable window to fix it before publishing. We are a small team and cannot pay bounties, but we will credit you if you would like that.
Questions about how the service works are often answered in the documentation, and we write about failure modes of scheduled work on the blog. If something there is wrong or unclear, telling us is genuinely useful — write in.